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AWS Supports You | Explaining the AWS Enterprise and Business Support Offerings



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AWS Supports You: Explaining the AWS Enterprise and Business Support Offerings gives viewers on the twitch.tv/aws channel an overview of support plans and targeted use cases, a deeper view of Enterprise On-Ramp, customer benefits, and the top three programmatic features. This episode originally aired on August 22nd, 2022.

Intro 0:00
AWS Premium Support Offerings 02:41
Enterprise On-Ramp 06:47
Customer Outcomes 14:13
Top Support Offerings 18:29
Conclusions 46:30

Helpful Links:
AWS re:Post - https://repost.aws https://repost.aws/

Learn more about Trusted Advisor -https://aws.amazon.com/premiumsupport/technology/trusted-advisor/

Learn more about case creation here - https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

Tips for Creating a Support Case - https://aws.amazon.com/premiumsupport/knowledge-center/information-support-case/

AWS Health Dashboard - https://aws.amazon.com/premiumsupport/technology/aws-health-dashboard/

Integrating with AWS Compute Optimizer - https://docs.aws.amazon.com/awssupport/latest/user/compute-optimizer-with-trusted-advisor.html

TA Organizational View - https://docs.aws.amazon.com/awssupport/latest/user/organizational-view.html

TA Dashboard - https://www.wellarchitectedlabs.com/cost/200_labs/200_cloud_intelligence/trusted-advisor-dashboards/

Trusted Advisor Priority- https://aws.amazon.com/blogs/aws/aws-trusted-advisor-new-priority-capability/

Support Automation Workflows (for Enterprise/Business Support customers) - https://docs.aws.amazon.com/systems-manager/latest/userguide/automation-walk-support.html

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Management
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