Author Talks: How to gain a competitive edge with organizational culture

In this edition of Author Talks, McKinsey Global Publishing’s Raju Narisetti chats with James Heskett, UPS Foundation Professor Emeritus at the Harvard Business School. In his book, Win from Within: Build Organizational Culture for Competitive Advantage (Columbia Business School Publishing, January 2022), Heskett provides a road map for achievable and fast-paced culture change. An edited version of the conversation follows.

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