Pdf case studies in managing government projects
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Pdf case studies in managing government projects
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- Working with natural processes to reduce flood risk
- Project management office
- Megaprojects: The good, the bad, and the better
- The world works with ServiceNow
- Case Studies
- Customer Success Stories
- Looking for other ways to read this?
- Top 10 Main Causes of Project Failure
- Project management office
- PRINCE2 Case Studies
Working with natural processes to reduce flood risk
The role of the System Assurance team is to provide Ministers, the Government Chief Digital Officer GCDO and other key stakeholders with confidence that the system of assurance supporting digital government outcomes is effective.
Role of the System Assurance team. Read about the system of assurance and the outcomes that deliver high levels of trust and confidence in digital public services:. The system of assurance. The Treasury's Investment Management and Asset Performance IMAP team oversees New Zealand's government investment system with a specific focus on improving the effectiveness of investment management and asset performance in the State sector supported by central agencies and functional leads , including the GCDO.
Working together, they operate as a multi-functional group, using their shared expertise to advise Ministers and government organisations to inform investment decisions.
The System Assurance team operates as part of the wider GCDO team that has a broad and integrated role in the investment system. The figure below illustrates a typical GCDO engagement during the investment lifecycle. Further detail on how to engage with the central agencies and functional leads can be found using the links below:. Whilst assurance itself does not deliver outcomes, effective risk management and assurance are critical components of good governance.
Good governance helps to build trust and confidence in digital public services. The governance body plays a key role in supporting the Senior Responsible Owner SRO to exercise their decision-making authority. An effective governance body provides oversight and challenge with a focus on key risks and issues. This includes making sure there is a robust assurance regime in place. The objective of this initiative was to transform the way in which the Canadian Government processed its pay for its , employees.
An independent report completed 18 months after go-live by the Auditor-General of Canada found that:. The SRO has overall accountability for the success of the investment and is the key decision maker. Their role is to make sure the delivery team is focused on achieving its objectives and provide confidence to the Chief Executive that the investment will deliver the expected outcomes and benefits.
A key responsibility of the SRO is to make sure the assurance approach is fit-for-purpose. This means the SRO needs to engage with and approve the following artefacts:. Being engaged in assurance planning enables the SRO to insist on a tailored and insightful review. This means they can be confident in making an informed decision based on accurate information about risks and issues and their impact on outcomes.
It was a vital tool for the project governance team and an important consideration for the Ministerial oversight. Assurance not only had a key role in the delivery of the project but in addition greatly upskilled the Police team.
We are managing issues every day and have them under control. So why do we need assurance? Assurance can help to reduce optimism bias by providing an objective and evidence-based view of the likelihood of key risks occurring and their potential impact on outcomes. By focusing on the areas of greatest risk and making sure actions are in place to manage them, delivery teams will be in a stronger position to provide delivery confidence to key stakeholders.
The Joint Border Management System JBMS was put in place to deliver technology to modernise ageing computerised border systems and improve risk management and intelligence activities. The programme was a large multi-agency programme, to be delivered over multiple years in partnership with a multinational software vendor. To get the most out of assurance it is important to target assurance activity to specific audiences and to have a clearly defined purpose of what it is setting out to achieve.
Assurance is most effective when government organisations adopt an integrated approach to planning and coordinating assurance activities that considers a range of different stakeholder needs.
This is becoming increasingly important where there are a number of government organisations and other partners involved.
An integrated approach, based on a shared view of risk across all stakeholders, helps to avoid assurance gaps and makes sure focus is on the key risks. It also helps to reduce the compliance burden on delivery teams and maximise value for money.
Simplification was a programme of work designed to simplify the provision to clients of financial assistance and support by redesigning the experience for clients with a simpler service that made far greater use of digital channels and automating and streamlining transactional processing. The outcomes achieved were a better client experience, reduced cost and increased accuracy, efficacy and timeliness in processing client transactions. We incorporated regular reviews and advice assurance activities from a variety of internal and external individuals and groups to help manage risk and improve delivery confidence.
The purpose of the All-of-Government AoG Portfolio, Programme and Project Assurance Framework is to support government organisations to implement a fit-for-purpose assurance approach for their digital investments.
Effective assurance provides confidence to your Chief Executive and other key stakeholders, including Ministers, that the expected investment outcomes and benefits will be achieved. The framework is supported by detailed guidance and templates to help you apply the principles of good assurance. Guidance and templates for Portfolio, Programme and Project Assurance. An independent and objective assessment that provides credible information to support decision-making. The focus of our framework is on assurance that is performed by competent and impartial people outside of the delivery team that is, at the second and third lines of defence.
Examples of assurance activities within the scope of our framework include:. Note : The framework is not limited to the above government organisations. An investment is defined as a digital investment if it uses technology as the primary lever for achieving the expected outcomes and benefits. This is typically an investment that has a significant technology component.
Note that for the purposes of the framework, digital investments include the following types of investments:.
The GCDO has a core responsibility to provide Ministers and other key stakeholders with confidence that the system of assurance supporting digital government outcomes is effective. To enable the GCDO to fulfil this responsibility, the System Assurance team has an independent assurance oversight role over high-risk digital investments to make sure they:.
This requires the System Assurance team to work closely with SROs and the monitoring departments of high-risk digital investments to provide assurance planning advice and support. While the RPA process assesses the inherent risk to the system, we encourage government organisations to follow the principles of good assurance and use the supporting guidance and templates for all their digital investments, regardless of whether they are high risk or not. Risk profile assessment — The Treasury.
The following core expectations of government organisations apply to high-risk digital investments. However, the System Assurance team is happy to provide assurance planning advice and support to government organisations for non-high-risk digital investments.
In particular, we encourage government organisations with an Investor Confidence Rating of C or below to contact us. The System Assurance team has developed a set of principles for good assurance practice based on our lessons learned. When applied, these principles support good practice assurance planning. In moving to a principles-based framework, assurance becomes less about compliance and more about demonstrating good assurance thinking based on a clear understanding of delivery risk and the outcomes being sought.
The principles should be tailored to enable a fit-for-purpose approach based on the risk and complexity of the investment. A principles-based approach provides confidence in the delivery of outcomes without resulting in excessive levels of assurance.
Assurance is performed by competent people outside of the delivery team who are not unduly influenced by key stakeholders. The nature and frequency of engagement with the System Assurance team is based on a number of factors.
We consider:. The level of engagement will be tailored to suit the needs of the investment. For example, an increase in the risk to delivery may require an increase in System Assurance oversight. If you are unsure whether your investment meets this criterion, you should complete an RPA. High-risk investments begin their engagement with the GCDO during business case development. Early engagement is led by the Strategy, Planning and Investment team in the GCDO who provide advice on alignment to the Digital Government Strategy and government enterprise architecture standards.
Once the investment decision has been approved, the System Assurance team takes over the GCDO lead role and provides independent assurance oversight to make sure the assessment of delivery confidence is robust throughout the remainder of the investment lifecycle.
ICR incentivises investment-intensive government organisations to invest in mature governance, investment management and assurance practices. This recognises that government organisations with higher levels of organisational maturity and performance in managing their investments generally require less assurance oversight as shown in the table below. Investor Confidence Rating — The Treasury.
To support the SRO to fulfil their core assurance accountabilities, the System Assurance team will run an initial briefing to make sure the SRO has a clear understanding of their key responsibilities and how to apply the principles of good assurance. Email: systemassurance dia. The SRO role can also be described as a sponsor, executive or executive sponsor. It describes the role with overall accountability for the success of the investment and as the chair of the governance body, the key decision maker.
Within this framework, the SRO or equivalent has accountability for ensuring that the assurance approach is fit-for-purpose. Date printed 28 June Search form. Search digital. Table of Contents. Case study — Canadian Federal Government Transformation of Pay Administration Initiative Phoenix The objective of this initiative was to transform the way in which the Canadian Government processed its pay for its , employees. An independent report completed 18 months after go-live by the Auditor-General of Canada found that: there were over , outstanding pay requests about half a billion dollars was owed to staff who had been paid incorrectly 49, employees had been waiting for more than a year to have a pay request processed.
I would never consider undertaking such a project without comprehensive independent assurance. Case study — MSD Simplification Programme Simplification was a programme of work designed to simplify the provision to clients of financial assistance and support by redesigning the experience for clients with a simpler service that made far greater use of digital channels and automating and streamlining transactional processing.
This image shows the 6 principles of good assurance in no particular order : Assurance by design Flexible Informs key decisions Independent and impartial Risk and outcomes based Accountability.
Assurance is not a one-time activity. Assurance is adaptable to meet changes in scope, approach, solution or risk profile. Assurance provides timely, credible information to inform key decisions. Assurance assesses the risks to successful delivery and their impact on outcomes. Assurance roles and responsibilities at the governance level are understood. This table shows how the Investor Confidence Rating determines the level of independent assurance oversight required by the System Assurance team.
Engagement takes the form of feedback for continuous improvement B 66 More authority, fewer corporate requirements As for A above C 51 Current arrangements stand For C and below, assurance plans, terms of reference and assurance reports must be submitted before internal approval.
This table lists definitions of terms used in this guidance. Functional lead Functional leads are assigned by the State Services Leadership Team to chief executives to drive performance across the state services in functional areas such as policy, finance, data and analytics, communications, procurement, digital, property, human resources, health and safety, legal, and investment management and asset performance. Governance body A governance body is a group of people with the authority to challenge and exercise oversight over the portfolio, programme or project.
Investor Confidence Rating ICR The ICR is a 3-yearly assessment of the performance of investment-intensive government organisations in managing investments and assets that are critical to the delivery of NZ government services.
Project management office
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Megaprojects: The good, the bad, and the better
The new PMC design is here! Learn more about navigating our updated article layout. The PMC legacy view will also be available for a limited time. Federal government websites often end in. The site is secure. The case study approach allows in-depth, multi-faceted explorations of complex issues in their real-life settings. The value of the case study approach is well recognised in the fields of business, law and policy, but somewhat less so in health services research. Based on our experiences of conducting several health-related case studies, we reflect on the different types of case study design, the specific research questions this approach can help answer, the data sources that tend to be used, and the particular advantages and disadvantages of employing this methodological approach.
The world works with ServiceNow
HBS Case Selections Get the perspectives and context you need to solve your toughest work problems with these immersive sets of real-world scenarios from Harvard Business School. Managing Your Organization. How the company and its lightning rod CEO balance risk and opportunity. Curated: May 03,
Case Studies
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Customer Success Stories
The role of the System Assurance team is to provide Ministers, the Government Chief Digital Officer GCDO and other key stakeholders with confidence that the system of assurance supporting digital government outcomes is effective. Role of the System Assurance team. Read about the system of assurance and the outcomes that deliver high levels of trust and confidence in digital public services:. The system of assurance. The Treasury's Investment Management and Asset Performance IMAP team oversees New Zealand's government investment system with a specific focus on improving the effectiveness of investment management and asset performance in the State sector supported by central agencies and functional leads , including the GCDO. Working together, they operate as a multi-functional group, using their shared expertise to advise Ministers and government organisations to inform investment decisions.
Looking for other ways to read this?
Project vs Program, plus the difference between Project and Program Managers. A project manager is therefore responsible for ensuring a project delivers on its intended output in line with a defined time frame and budget. A program manager is therefore tasked with overseeing all the projects comprising the program — to ensure it achieves its outcomes. The best thing for the organisation running program and projects is that everyone understands the different pressures faced by their colleagues.
Top 10 Main Causes of Project Failure
Articles, use cases, and proof points describing projects undertaken by data managers and data practitioners across the federal government. Federal agencies' response efforts to Hurricanes Irma and Maria in Puerto Rico was hampered by imperfect address data for the island. In the aftermath, emergency responders gathered together to enhance the utility of Puerto Rico address data and share best practices for using what information is currently available. Six reasons why making your agency's data open and accessible is a good business decision. The pilot was a success, and identified potential impact of a standardized suite of HR dashboards, in addition to demonstrating the value of collaborative analytics between agencies. The Chief Data Officers Council Data Inventory Working Group developed this paper to highlight the value proposition for data inventories and describe challenges agencies may face when implementing and managing comprehensive data inventories.
Project management office
If you agree and want to step up your game in project management, you can readily find tips, resources, and guidelines. There is an endless selection of resources that show how to lead better, communicate better, or simply be better. When examining the flip-side, however, we cringe at the notion of failure happening to us. This is one reason why the topic of failure seems to be one of the least discussed topics. Who wants to admit to their failure? Certainly, not to your boss or company head.
PRINCE2 Case Studies
Project management is a set of important skills for most of the careers. It is the application of processes, knowledge, skills, and experience to reach the project goal. Main components of project management are:.
Interesting even for an accountant))))