Automotive sales manager tips

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WATCH RELATED VIDEO: General Sales Manager gives strategic advice to Automotive Sales Professionals

Millionaire Car Salesman Podcast

How to sell cars with the car salesman training manual and its 11 steps to the sale. These are the most common steps I've seen taught in almost every dealership that I've worked for. Dealerships will refer to these steps as "the steps to the sale" and any car salesman new to the business will more than likely learn these steps, either formally or informally, on day one.

The information on this page works for both aspiring car salesmen and car buyers that want to understand the sales process so they know what to expect at the car dealership.

These steps are really a psychological process and each of these sales steps is intended to increase a prospective car buyers mental ownership of their new car throughout the car sales process. Meet and Greet 2. Guest Sheet 3. Vehicle Selection 4. Demo and Drive 5. Trade In 6. Service Walk 7. Four Square 8. Negotiate 9. Manager T. Close and Deliver Follow Up. The first step to learning how to sell cars is the meet and greet and is pretty straightforward.

This is simply when the sales person meets with the potential car buyer for the first time and should sound something like this:. Great to meet you Mr. Jones, what brought you to ABC motors today? Of all the steps on how to sell cars, this one is extremely valuable to the dealership and the car salesman. This step involves filling out a Guest Sheet, where the car salesman will ask the buyer some personal info, i. As you can imagine, having the buyers contact information is crucial in case they do not buy a car that same day.

The second crucial element of this step is to keep the buyer from walking the lot and losing focus. In other words, you lose control if you allow them to walk you all over the lot looking at fifteen completely different vehicles. If they will be financing. What a comfortable monthly payments you are wanting.

How much they're looking to spend if a cash buyer. This is one of the steps to the sale that the dealership feels gives you, the salesman, the the most control from the beginning. You want to try to discover a customers "core" needs more than get a long laundry list of wants. Trust me, if you write down all of their wants you probably won't have the car in stock and now you become an order taker as opposed to a problem solver.

The third step of how to sell cars is vehicle selection. This is the point where a good salesman, that's been listening and knows their inventory well, will show vehicles to the buyer that fits both their needs and wants.

The cars you show will have to meet the customers needs, but usually only has to fulfill some of their wants in order to make a deal. This is where the selling comes in. Some dealerships you may work for will try and make up the buyers mind for them. They'll have you pull a car around while the buyer stays in the showroom that they want you to sell to the customer. Sometimes this approach will blow up on and customers get aggravated, so if you are going to attempt this, then make sure you have been truly listening to the customers needs and wants.

This method can be very effective and profitable. Vehicle Demo and Test Drive. The fourth step to learning how to sell cars is the demo and test drive. Some cars will sell themselves, but I've found that most of them just sit there and don't say a word This is where the really good car salesmen shine and you should give the buyer a complete walk around of the vehicle while pointing out key features and benefits of the vehicle.

Emphasize the features and benefits they've told you are most important to you from the fact finding section on how to sell cars. The test drive will usually begin with the salesman driving the car off the lot, with the buyer as passenger, heading off on a pre-determined route.

The salesman should typically drive for roughly minutes while pointing out additional features and benefits of the vehicle. Then, stop the car somewhere scenic, so as to amplify the beauty of the new vehicle, and then it's the buyers turn to drive back. On the ride back don't talk much, remain quiet so that the buyer has an opportunity to take mental ownership of the vehicle. Of course, answer any questions they have, but don't aimlessly ramble on about the crazy weather.

In other words, let the buyer play with the radio, program the preset radio stations, adjust the seat, mirrors, really relish in their own thoughts about what a great vehicle this is Once you return to the dealership, this is where you'll ask the buyer to make a mini commitment to purchase the car.

So, Mr. Jones how do you like the vehicle? So if we can get the numbers to be agreeable for you would you buy this car now? The fifth step to learning how to sell cars is the trade write up and drive. This is where you will perform, what's called, a "silent walk around. If you notice a scratch or dent on the vehicle, run your hand over it and look a little flustered, then scribble some notes. This is designed to get the customer thinking of the flaws in their trade vehicle and that it's worth less than what they may have originally came in thinking it was worth.

Do not let the customer sit in the showroom while you perform this step it is very important for setting up the negotiation. Service and Parts Walk. The sixth step to learning how to sell cars is to walk the customer back to the service and parts departments to introduce them to the managers there. This step to the sale is designed to get the buyer rolling down the "commitment hill" and to show them who to speak with if their "NEW" car, they're buying right now hopefully , needs service or a repair after the sale.

Jones this is Tom our Service Manager and he will be the person you deal with when you want to get your new cars oil changed. It also acts to kill some time while the used car manager is figuring out what they want to give the customer for their trade in. Remember it's all about helping the "buyer" take mental ownership. A lot of salesmen skip this step, because quite frankly, they don't care what you do after the sale and will want to get to working the numbers as soon as possible, but it helps to get that mental ownership "snowball rolling.

If want to learn how to sell cars, then you'll definitely have to learn how to negotiate and most dealers do that with a four square.

I've written a whole page devoted just to the four square and you can find it here Four Square Negotiating. Keep in mind when you read it, that this is a car buying tips website and that was written from a buyers perspective, but this page will tell you what it's all about and how the dealership will want you to use it. The sales manager the desk will show you some kind of huge just for show discount and very inflated payments, with a huge down payment and the negotiations have begun Present Figures and Negotiate Offer.

At this stage in this guide to learning how to sell cars you are looking to get one or more of the following:. Your goal is to get the customer to say yes and buy the car with the first set of numbers you present to them. This doesn't happen often, but it will make your day when it does. They don't actually expect the buyer to say yes here, but they are trying to get their thinking up.

Of course, if they do say yes, then fill out a deal jacket quickly and get them on their way into the finance office. What you are really trying to do is get the buyer to commit to buying at some price, payments, etc Now you know where they stand and if your sales manager can get to those figures you've got a car deal.

Of course, the sales manager won't give in that easy, but I think you catch my drift. Cash Down The cash down is pretty straightforward, the more you get them to put down the more money you and the dealership stands to make. Lower their payments Lessen the negative equity and to Reduce their finance charges.

All of these are true, but ultimately you are trying to get their down payment to increase the profit of the deal. Credit Application Lastly, the credit application. This a huge commitment from a buyer and this deal. Once you've received this from, unless their credit dictates otherwise, the deal will more than likely be made.

I've rarely seen deals where a credit application is obtained and the buyer was financially able to buy and it doesn't end up with a sale. So you can see the importance of getting the credit application. You'll probably learn the "If I Could, Would You" negotiating approach in most sales training a dealership will give you.

This is when the "Big Dog" comes in. Want to learn how to sell cars? Shut up and listen up. The closers at most dealerships are the best of the best. Not always the case, but they typically wouldn't be closers if they weren't. The closers are usually smooth talkers that have heard all a buyers potential objections before and has a mental bag full of solutions to help the buyer to say yes, today!

Let them do their job and be happy that you don't have to split your deal with another car salesman.

Close Deal and Deliver. If you've made it this far in the sales process, then congratulations! You now know how to sell cars like a pro. At this point, you'd need to know your dealerships policy for delivery.


How To Be A Successful Car Sales Manager & Lead Your Team

Use this Automotive Sales Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition. Automotive sales managers oversee a team of salespeople, working with them to set goals, train them on best practices, and help them grow. But before you can land your dream job, you need an impressive resume to help you stand out from the pack. Here are some tips and an example resume to help you write yours.

This is usually a sign that the end is near." On factory relations, McCormick offers tips on building bridges with the district sales manager: "Do not think.

Car Salesman Job Description

For the first three quarters of , there were But even with those numbers, it takes more than having a license to get your customers to sign the dotted line — you have to be good at what you do to make them want the keys. These days, car shoppers can easily find True Market Value, competitive sticker prices, and national inventory online. That means consumer choice has become less about which dealership offers the best price and more about which salesperson they like best. So, want to know how to sell more cars? Brush up on car sales best practices, and ensure you always give customers an exceptional experience. Brain Coach Jim Kwik says , "There is no such thing as a good or bad memory. There is just trained memory and untrained memory. Consider how much you stand to earn by remembering each new prospect's name. To help with recall, once you learn a buyer's name, use it immediately.

The best car salesman tips to get customers

automotive sales manager tips

It might be the first thing you hear when you step onto a car lot, especially toward the end of a month or sales quarter. When he recently opened his own dealership, he knew that he wanted to do things the right way, to avoid the tricks of the trade that turn off so many potential customers. With fall almost here and dealers looking to clear models off their lots, now is a great time to get a deal on a used car. As a result, you automatically go on the defensive. Buying a car is a big decision, so never make a purchase simply because you feel pressure from an overaggressive sales guy.

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25 Tactics & Strategies for a New Dealership Sales Manager

TO is a term used in the automotive space that refers to a situation where a manager would get involved with a prospect who has not yet bought. This usually happens when a prospect is pissed off. They may have asked for their keys to leave, at which time the sales people are instructed to hand the prospect over to the manager. The manager acts as a cooler to help the customer stay on the lot in order to eventually sell them a car. Most dealers, in fact every dealer I have ever worked with, has what is called a one hundred percent manager TO policy. This means that no one leaves the lot unless they talk to a manager.

Sales Stress: Tips to Help Managers Avoid Aggravating Their Reps

Managing well boosts sales effectiveness. Last week, we talked about how expensive sales rep turnover is and how celebrating small wins can boost morale, prevent burnout, and decrease turnover rates. This week, I talked to more sales reps about their experiences with managers who contributed to their stress instead of reducing it. He is completely unwilling to hear new ideas. Every moment you spend coaching a sales team member is time neither of you are making sales. John A.

1. STOP Disparaging Your Products · 2. START Treating F&I As Career · 3. STOP Making Customers Wait · 4. START Training the Sales Team · 5. STOP.

Automotive Sales Manager Jobs in Middle East

They know that every failure is an opportunity to learn how to succeed and they will learn from every interaction they have with a customer. People feel much more comfortable interacting with you if you are in a good mood. They will be more compelled to trust you and agree with you if you can make them laugh and find common ground.

6 Tactics of a Used Car Salesman

RELATED VIDEO: How to Be a Proactive Automotive Sales Manager

To answer these questions, you must first have an idea of what a sales manager should be doing. You have a sales manager who was hired to run that department. As this department is the highest revenue generating department in your dealership, it stands to reason that this position is of the utmost importance. Their role consist of two things: a sales manager should either be working with a salesperson to help him close a deal or talking with a customer to try to close a deal. Right now you are probably thinking how crazy I am. If you were to ask your sales manager to write down all his job duties, I imagine the two duties just described will not be atop the list.

Like it or not, co-workers and customers will believe what you do long before and long after they will believe what you say.

Eight Tips to Help Every New Dealership Internet Manager

They must create and implement plans that successfully maintain key performance indicators related to customer retention, profitability, and more. Whether for used or new car sales departments, auto sales managers must balance positive profit margins and customer satisfaction. Strong communication skills and sales management experience, along with strong ethical standards, are needed. They typically work full-time for an auto group or dealership and are compensated with a combination of base salary and vehicle sales commission. Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more. Behavioral qualities make people naturally act in a certain way.

Canada The Dealer Playbook is a podcast for you, today's automotive professional. If you're looking for inspiration and actionable insights into growing your dealership or career in the car business, Michael Cirillo delivers the goods every single week. Each episode brings you a successful individual from in or out of the auto industry who share, from experience the roadmap to their success.

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